The One-Minute Manager

Largely taken from the book of the same title.

Table of Contents

One Minute Manager

  • If a problem exists without a solution, it’s just a complaint
  • The Number 1 motivator is feedback on results
  • Don’t let annoyances build address early to stop it building
  • Build people up don’t tear them down
  • Be tougher then supportive (not the other way around)
  • Create a team of partners

One Minute Praising

  • Praise people as soon as possible & be specific with that praise
  • Tell people how good you feel about it and how it helps (give them context)
  • Pause so people can absorb what you have said
  • Encourage them to do more of the same
  • Make it clear you have confidence in them and support their success

One minute redirect (if a mistake or improvement is needed)

  • Re-direct as soon as possible
  • Confirm the facts and review the issue – be specific
  • Express how you feel and what the impact is
  • Pause and give time for reflection
  • Let them know they are better than their mistake and that you think well of them as a person
  • Remind them that you have confidence and trust in them
  • Realize when the re-redirect is over

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